Formation Certified Agile Service Manager (CASM)

Module 1: Introduction to Agile Service Management
 

Understanding the Current Challenges

Exploring IT Service Management (ITSM) and its Evolution

Defining Agile Methodology

Unveiling the Agile Manifesto and its Principles

Essential Elements of Agility

Module 2: Fundamentals of Agile Service Management
 

Conceptualizing Agile Service Management

Objectives, Goals, and Benefits of Agile Service Management

Dual Focus: Agile Process Engineering and Improvement

Module 3: Integration with Related Frameworks
 

Harmonizing Agile Service Management with DevOps, ITIL, Site Reliability Engineering (SRE), Lean, and Scrum methodologies

Module 4: Roles in Agile Service Management
 

Understanding the Relationship with Scrum Roles

Roles: Agile Practice Owner, Agile Service Management Team, Agile Service Manager

Module 5: Agile Process Engineering
 

Exploring Agile Processes and their Significance

Value Delivery through Agile Processes

Contrasting Waterfall and Agile Process Engineering

Aligning with Scrum Events & Artifacts

Introduction to Minimum Viable Process (MVP)

Designing Microprocess Architectures and Service Management Architecture

Module 6: Artifacts in Agile Service Management
 

Managing Practice Backlogs

Understanding Sprint Backlogs

Defining Increments in Agile Service Management

Module 7: Events in Agile Service Management
 

Planning and Preparation

Executing the Sprint

Conducting Sprint Planning

Facilitating Process Standups

Reviewing the Sprint

Reflecting on Sprint Retrospectives

Module 8: Agile Process Improvement
 

Importance of Process Improvement

Objectives and Goals of Process Improvement

Conducting Process Improvement Reviews

Ensuring Sustainability of Improvements

Leveraging Automation for Streamlined Processes