For business inquiries : (+971) 561803315
For special requests : (+971) 561803315
For business inquiries : (+971) 561803315
For special requests : (+971) 561803315
This program equips participants with the skills and knowledge necessary to troubleshoot Palo Alto Networks' next-generation firewalls. Participants will learn to resolve common issues related to the configuration and operational aspects of the Palo Alto Networks PAN-OS operating system. The training focuses on enhancing troubleshooting skills related to visibility and control of applications, users, and content.
Module 1: Tools and Resources
Overview of essential tools for troubleshooting Palo Alto Networks firewalls.
In-depth exploration of available resources, including the Command Line Interface (CLI) and graphical interfaces.
Practical demonstrations of using tools for effective issue identification and resolution.
Module 2: Session Management
Techniques for managing sessions within the firewall, focusing on connection establishment, monitoring, and termination.
Understanding session states and their impact on firewall behavior.
Troubleshooting common issues related to session handling.
Module 3: Packet Capture
Comprehensive coverage of packet capture methods, including SPAN and ERSPAN.
Practical exercises on capturing and analyzing packets to identify and resolve network issues.
Interpretation of captured packets to gain insights into network traffic.
Module 4: Packet Analysis - Log Diagnostics
Advanced analysis of logs through packet-level diagnostics.
Utilizing logs for in-depth troubleshooting and problem resolution.
Hands-on exercises for interpreting log entries and correlating them with packet-level information.
Module 5: Session Management towards the Firewall
Strategies for effective management of sessions approaching the firewall.
Identification and resolution of issues related to incoming sessions.
Practical scenarios and exercises to reinforce session management skills.
Module 6: Session Management through the Firewall
Handling sessions traversing the firewall, with a focus on stateful inspection and application-layer filtering.
Troubleshooting techniques for sessions passing through the firewall.
Real-world examples and simulations to enhance practical skills.
Module 7: Internal Services
Overview of internal services and their impact on firewall operations.
Configuration and management of internal services.
Troubleshooting issues related to internal service dependencies.
Module 8: Certificate Management and SSL Decryption
Managing certificates for secure communication.
Implementation of SSL decryption and troubleshooting associated challenges.
Best practices for maintaining a secure SSL/TLS environment.
Module 9: User Identification with User-ID
Techniques for identifying users and associating them with network activity.
Integration of User-ID information into firewall policies.
Troubleshooting user identification issues and enhancing security through user-centric policies.
Module 10: GlobalProtect
In-depth understanding of GlobalProtect VPN solution.
Configuration and troubleshooting of GlobalProtect for secure remote access.
Real-world scenarios and hands-on exercises to reinforce GlobalProtect skills.
Module 11: Ticketing, Escalation, and RMA
Opening and managing support tickets for firewall-related issues.
Escalation procedures for complex problems.
Understanding and initiating Return Merchandise Authorization (RMA) processes.
