Formation ISO 9001

Module 1: Introduction to ISO 9001 Quality Management System Concepts
 

Overview of ISO 9001 Quality Management System.

Introduction to ISO 9001 standards family.

Understanding management systems and process approach.

Exploring fundamental principles in quality management.

Module 2: Understanding ISO 9001 Requirements
 

Overview of general requirements: Clauses 4 to 8 of ISO 9001.

Responsibilities of top management: Chapter 5 presentation.

Resource management: Presentation of chapters 6 and 7.

Product realization: Chapter 8 presentation.

Measurement, analysis, and continual improvement: Presentation of chapters 9 and 10.

Practical exercises on interpreting ISO 9001 clauses and preparing quality policy.

Module 3: Implementing ISO 9001:2015 Requirements
 

Selecting approach and methodology for ISO 9001 implementation.

Identifying and analyzing customer needs and requirements.

Implementing document management.

Managing resources, product realization, and procurement processes.

Monitoring and controlling Quality Management System. Customer satisfaction measurement.

Conducting internal ISO 9001 audits and management review.

Implementing continuous improvement program.

Preparing for ISO 9001 certification audit and certification body registration.

Practical exercises on problem-solving, process improvement, quality control tools, customer satisfaction, and corrective action plans.