Formation Process Communication Sales

Module 1: Introduction to Process Communication

Overview of Process Communication

Basics of interpersonal communication

The six personality types according to Process Communication

Module 2: Understanding Customer Needs

Identifying customer needs and motivations

Adapting sales pitch based on customer personality type

Using Process Communication to detect non-verbal cues from customers

Module 3: Effective Communication Techniques

Active listening and paraphrasing

Asking open-ended questions to better understand customer needs

Using positive and constructive language

Module 4: Adapting Communication Style

Recognizing and understanding one's own communication style

Adjusting language and behavior based on customer personality type

Adaptation techniques to better connect with the customer

Module 5: Sales Strategies based on Process Communication

Building a value proposition tailored to the customer

Using Process Communication to argue and persuade

Handling objections using Process Communication

Module 6: Building Trust with Customers

Establishing trust from the first contact

Communication techniques to reinforce trust

Managing difficult situations and conflicts professionally

Module 7: Practice and Role-Playing

Role-playing and simulations of sales situations

Analysis of practical cases and sharing of experiences

Personalized feedback to improve skills

Module 8: Action Plan and Implementation

Developing an individual action plan

Tips and tools for implementing acquired skills

Follow-up and post-training support