Formation Employee Relations and Conflict Resolution

Module 1: Introduction to Conflict Resolution

Icebreaker Activity

Defining Conflict: Understanding its Nature and Types

Real-life Workplace Conflict Scenarios
 

Module 2: Understanding Conflict Management Styles with Thomas-Kilmann Instrument

Collaboration: Working Together for Mutual Benefit

Compromise: Finding Middle Ground

Accommodation: Putting Others' Needs First

Compete: Asserting Your Needs

Avoid: Stepping Back to Prevent Escalation
 

Module 3: Creating a Positive Conflict Resolution Environment

Managing Emotions: Keeping a Neutral Perspective

Choosing the Right Time and Setting

Setting Ground Rules for Constructive Discussions

Circle of Wants: Identifying Individual and Collective Needs

Understanding the Benefits of Effective Conflict Resolution

Fostering a Positive and Safe Discussion Space
 

Module 4: Uncovering and Addressing the Root Causes

Identifying the Underlying Issues: Road to Root Cause

Moving Forward: Letting Go and Forgiving

Understanding Cause and Effect in Conflicts

Evaluating Situations to Drive Improvement

Finding Mutual Benefits and Win-Win Solutions
 

Module 5: Enhancing Communication Skills for Conflict Resolution

The 7 Cs of Effective Communication

Active Listening Techniques

Managing Emotions: Circle of Concern, Influence, and Control

Asking Open-Ended Questions for Clarity

Using the Right Vocabulary for Positive Communication

Assertiveness: The Art of Saying No

Dealing with Different Behavior Types: Assertive to Submissive
 

Module 6: Applying Mind Management with The Chimp Paradox

One-Minute Observation Exercise

Understanding The Chimp Paradox Mind Management Model

Introducing Third-Party Interventions

Achieving the 'Lightbulb Moment' of Understanding

The Agreement Box: Setting Grounds for Consensus

Recognizing and Encouraging Healthy Conflicts for Growth